Internal Operations / Member Services

Internal Operations / Member Services

Primary Objectives
The Operations Coordinator will facilitate activities of the Farmers Branch Chamber of Commerce office aligned with the Chamber’s mission and the goals and objectives set forth by the Board of Directors with the guidance of the President. The Administrative Assistant/Receptionist will be a representative of the Chamber in this role and shall act in accordance with the provisions outlined in the by-laws and polices.  All duties and responsibilities listed below are required in addition to any other duties as assigned by the President or Office Manager.
 
Hours: Part-time
9:00 am – 6:00 pm Monday through Friday, 12:00 or 1:00pm Lunch break
Flexibility required to work some early mornings or evenings (City Council meetings, Golf Tournament or event days)
 
Software Used / Computer Skills Required
ChamberMaster; Constant Contact, Canva, Social Media – Facebook, Instagram, LinkedIn, YouTube; Microsoft Office – Word / Excel / PowerPoint / Publisher / Outlook; Other web-based applications
 
General Abilities:

• Strong organization, time management and multi-tasking skills
• Detail-oriented, especially in communications and event planning skills
• Self-starter with a professional appearance
• Excellent written and verbal communications skills
• Ability to multi-task and work under tight deadlines in a fast-paced non-profit office environment
• Ability to provide excellent customer service and be a team player

• Membership: managing onboarding program – new member binder, scheduling ribbon cuttings, thoroughly tracking communication and company promotions from the chamber, facilitating trainings monthly, filing of new member applications, thank-you letters for new members and renewals, handling A/R (see below)
• Accounts Receivable: handle invoicing and collecting payment for member dues and sponsorships; will require close communication with President and Accountant, receipting checks and cash
• Special Events: manage project management software, request and negotiate bids for venues, organize the “details” (invocation, color guard, trophies, raffles, table tents, etc), help create marketing materials and ensure all information is correctly posted on all channels, oversee and ensure invitation of all “Officials.” (Occasionally assisting or attending events on weekends/evenings)
• Committee Liaison: prepare agendas, participate in Ambassador, Finance, Governance, and Special Events Committee meetings as requested, take notes and email summary, assist as needed
• Marketing: assist with management of all social media platforms and promotions, projects to help improve digital imago, SEO program, Google Review program
• IT: help maintain clean data – regularly scheduled backups of files, removing duplicates, ensuring Chamber members contact info is accurate, maintain website, implement project management software and cloud storage system for document sharing
• Administrative tasks: (including but not limited to) answering telephones, welcoming guests at the front desk, maintain office and meeting supplies, setup conference room, maintain clean office and workspace, retrieving and distributing mail
• General Events: monthly duties at the general membership luncheon include entering of attendees and sponsors, registration list, name badges and registration at the lunch
• Provide assistance and support to President, VP of Membership Development, Marketing and Events Manager, Business Development Representative, Office Manager, Board of Directors and general membership, to include problem solving, project planning and facilitation, day-to-day office and calendar coordination